Job Description

Job Title : TPR Recovery Agent

Job Description:

Responsibilities:

Process Description: Agent will field calls from Medicaid Clients and Provider and update the states eligibility system with the most up to date insurance information that we have verified.

Skills Description:

• Customer service background and computer skills

Would be nice to have skills:

• Excel

Roles and responsibilities:

• This resource will need to be trained to take 40 plus calls per day and work at least 125 data entries per week.
• Communicate with third parties, clients, providers, and update and maintain various systems and tools per standard process documentation.
• Execute transactions without minimal direction, enter data and retrieve information from group specific system Answer calls from Providers, Medicaid clients and Third Parties Verify and update other insurance coverage Communicate with Medicaid clients regarding insurance coverage and Program benefits Respond to various requests for information, as needed.
• Escalate to supervisor as appropriate Follow established policies, procedures and methods Meet established goals and objectives All other duties as assigned Basic Qualifications High School Diploma or GED Call Center Experience

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