Job Description

ProActive Physical Therapy, our number one priority is the patient. We strive to provide individualized treatment with hands-on, compassionate care. We do not rush our patients or our clinicians. Rather, we perform comprehensive evaluations and encourage patient input for treatment planning and goal setting.

Our philosophy is to provide the highest quality therapy through personalized care and education. We support creative and individualized intervention. Our personalized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. In order for full return to an active and healthy lifestyle, the patient must be involved and educated in the recovery process.

Job Description

Join ProActive Physical Therapy as a key member of our team, where your dynamic energy and friendly demeanor will contribute to the seamless flow of patient interactions. As a Medical Administrative Assistant / Exercise Tech, you will be the linchpin between check-in, treatment, and check-out processes. Your responsibilities extend to managing patient accounts related to scanning into the electronic medical records, taking over the counter collections payments, and account reconciliation. Embrace the opportunity to engage in physical therapy tech duties and be a vital part of our patient-centric environment.

• Greet patients with warmth and provide exceptional customer service
• Manage phone inquiries and assist with appointments through electronic scheduling
• Conduct efficient data entry and maintain patient charts and electronic records
• Verify and update patient personal and financial information
• Handle insurance benefit verification and processing
• Collect, post, and deposit patient payments
• Perform general administrative tasks: faxing, filing, and other assigned duties
• Generate and complete statistical reports
• Process clinic bills for payment, if assigned
• Investigate and resolve discrepancies on patient accounts
• Collaborate with the team to deliver outstanding customer service to patients and healthcare providers
• Assist with patient set up / transitions between equipment 
• Assist with treatment room set up and clean up
• Maintain therapy equipment / office equipment
• Ensure a clean, neat clinic environment

Qualifications

• High school graduate or equivalent, college degree preferred
• 1+ years of previous medical front office experience
• Strong telephone etiquette
• Proficient in Word and Excel
• Previous experience with medical software preferred
• Available and flexible with your hours
• Detail-oriented with excellent time management and organizational skills
• Team player attitude and energetic with a focus on excellent customer service

Additional Information

Perks:

• Competitive compensation
• Excellent benefits package, including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Family-friendly work environment
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

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