Job Description
Mail Clerk Team Lead Location Edgewood, KY :
We are hiring for a full time position for our St Elizabeth client in the Edgewood area. This will be a permanent position, with benefits starting the first of the month following 30 days of employment. Pay ranges from $15 - $16.
Summary The employee in this position is responsible for the quality control for all incoming and outgoing processes and managing postage charges and reporting.
Responsibilities
- Sorts incoming mail within specific expectations
- Enter weekly volumes in ZOHO.
- Records incoming accountable mail pieces received for receipt signature.
- Sorts incoming mail into appropriate mail slots for pick up.
- Sorts Company mail, specific bulletins, and correspondence
- Prints, folds, and inserts special projects as required.
- Maintains postal supplies.
- Ensures the delivery of packages in a timely manner.
- Monitors and listens to clients to understand inquiries and requests to provide accurate information about the facilities and services.
- Communicates with client concerning postage account balances and due dates.
- Establishes and maintains relationships with departments related to mail services.
- Coordinates outgoing packages with client Shipping/Receiving Department
- Ensures quality control with all incoming and outgoing mail processes.
- Maintains accurate records of all incoming and outgoing accountable mail.
- Ensures all work areas are kept neat, clean, and organized.
- Operates all mailroom equipment properly and safely.
- Understands USPS pricing structures.
- Communicates basic USPS regulations for mail preparations to customers.
- Informs supervisor of all site changes
- Strives for continuous improvement and informs supervisor of ways to improve performance and accuracy.
- Performs accurate postage charge back reporting.
- Accurately completes the postage re-set process.
- Acts in a leadership role handling issues as they arise.
- Provides prompt and accurate volume reporting.
- Provides detailed documentation of site savings and enhancements.
- Adheres to the Standards of Excellence
- Performs miscellaneous duties as assigned by the Supervisor or Manager or client.
Qualifications
- High School Diploma or equivalent
- Knowledge of mail room environment preferred.
- Knowledge of postal equipment preferred.
- Familiarity with USPS general guidelines preferred.
- Strong Customer Service skills
- Mechanical aptitude to operate mail equipment.
- Minimum of intermediate computer skills and Microsoft EXCEL knowledge
- Reading, writing, and basic arithmetic skills required
- Ability to be personable, articulate, knowledgeable and professional.
- Ability to learn skills quickly and thoroughly.
- Ability to multi-task with strong attention to detail
- Ability to function with a high level of patience, tact, and diplomacy in handling any complaints/situations.
- Excellent verbal and written communication skills
- Excellent organizational skills
- Ability to communicate effectively with co-workers.
- Ability to read and understand written and oral instructions.
- Strong initiative with an ability to work independently with minimal direct supervision.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 50lbs infrequently.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) or mail processing equipment.
- The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- The ability to lift approximately 25lbs. daily
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Tags
Hourly pay, Permanent employment, Full time, Work at office, Monday to Friday, Flexible hours, Shift work,