Independent Contractor - Customer Service Representative Job at Vocalink Connections, Leesburg, VA

eFQrekpVNUQvTUxyaHlEcklKcGk0cW1wNWc9PQ==
  • Vocalink Connections
  • Leesburg, VA

Job Description

Vocalink Connections partners with well-known client brands to provide exceptional customer service support through independent contractors. We believe in creating opportunities for motivated individuals to work from home, earn income, and build professional skills while maintaining work/life balance.

We are seeking reliable, professional, and customer-focused Independent Contractors to provide inbound customer support services for our partner client accounts. Contractors will assist customers via phone, chat, and/or email depending on the client program selected.

This is a contract-based role - not an employee position. Contractors maintain control of their schedule, tax responsibility, and business operations.

Responsibilities:

  • Provide high-quality customer service during customer interaction.
  • Communicate clearly and professionally by phone, chat, or email.
  • Troubleshoot and resolve basic customer concerns
  • Follow brand and compliance guidelines for assigned client program.
  • Main a quiet, distraction-free workspace during service hours.

Why us

  • Work from the comfort of your home
  • Choose your own client program
  • Flexible scheduling around your life
  • Opportunity to support well-known, established brands

Requirements

  • Must be 18 or older
  • High School Diploma or equivalent
  • Strong verbal and written communication skills
  • Basic computer and typing skills
  • Ability to remain calm, patient, and professional when assisting customers
  • A quiet home workspace free from noise or interruptions

Technical Requirements:

  • Reliable computer or laptop (Chromebooks not supported)
  • High-speed internet connection (wired recommended)
  • Headset
  • Ability to pass client background check (if required by program)
  • Windows 11

Benefits

  • Paid Certification
  • Compensation varies based on client program and call volume
  • Contractors are paid bi-weekly
  • Some programs offer performance incentives

Note: This is a 1099 independent contractor role - no W-2 benefits

How to Apply

Click or Copy this link  to begin the application process. Once your application is received, you will receive further instructions via email regarding platform setup, client program selection, and next steps.

We look forward to partnering with you!

Vocalink Connections, LLC

vcinfo@vocalinkconnections.com

Recruitment Team

Job Tags

Bi-weekly pay, Full time, Contract work, Flexible hours,

Similar Jobs

Lifted, an Upwork Company™

Emotional Audio Data Project Voice Actor Needed - English (US-Southern) Job at Lifted, an Upwork Company™

 ...confusion) and speaking styles (e.g., narrative, whispered, reading to children). Recordings will be used to train text-to-speech (TTS) models. There is no public broadcast or advertising usage, and nothing will be created in your likeness. Important: You must submit an... 

Openkyber

Model Integration Trainee Job at Openkyber

 ...Job Title: Model Integration Trainee Location: Hybrid / Onsite Type: Full-time (Training & Support Role) Overview We are seeking a motivated Model Integration Trainee to support our integration team in building and maintaining data exchange workflows across... 

System One

Pipe Welder 6G Job at System One

Title: Pipe Welder Location: Quincy, MA area Duration: Direct Hire Hours: Mon-Fri; 6am-2:30pm Start Date: ASAP! Duties/Responsibilities: Performs all types of welding, brazing and soldering repair, replace, and installation of stainless and carbon steel...

Stantec

Project Architect - Aviation Job at Stantec

 ...a variety of technical and managerial professionals experienced in the design and operation of unique facilities that support airport terminals, airline operations and corporate flight operations. Successful candidates will bring specific experience in various aspects... 

Global Contracting Group

Experienced Heavy Diesel Mechanic/Truck Mechanic Job at Global Contracting Group

 ...Title: Heavy Diesel Mechanic and Truck Mechanic- Experienced Company: Global Contracting Group Location: Aberdeen, Mississippi Contact: Chris Goble or Trey Powell (***) ***-**** Global Contracting Group is a large-scale earth moving company. We are...