Job Description

Vocalink Connections partners with well-known client brands to provide exceptional customer service support through independent contractors. We believe in creating opportunities for motivated individuals to work from home, earn income, and build professional skills while maintaining work/life balance.

We are seeking reliable, professional, and customer-focused Independent Contractors to provide inbound customer support services for our partner client accounts. Contractors will assist customers via phone, chat, and/or email depending on the client program selected.

This is a contract-based role - not an employee position. Contractors maintain control of their schedule, tax responsibility, and business operations.

Responsibilities:

• Provide high-quality customer service during customer interaction.
  
• Communicate clearly and professionally by phone, chat, or email.
  
• Troubleshoot and resolve basic customer concerns
  
• Follow brand and compliance guidelines for assigned client program.
  
• Main a quiet, distraction-free workspace during service hours.

Why us

• Work from the comfort of your home
  
• Choose your own client program
  
• Flexible scheduling around your life
  
• Opportunity to support well-known, established brands
  

Requirements

• Must be 18 or older
• High School Diploma or equivalent
• Strong verbal and written communication skills
• Basic computer and typing skills
• Ability to remain calm, patient, and professional when assisting customers
• A quiet home workspace free from noise or interruptions

Technical Requirements:

• Reliable computer or laptop (Chromebooks not supported)
• High-speed internet connection (wired recommended)
• Headset
• Ability to pass client background check (if required by program)
• Windows 11

Benefits

• Paid Certification
• Compensation varies based on client program and call volume
• Contractors are paid bi-weekly
• Some programs offer performance incentives

Note: This is a 1099 independent contractor role - no W-2 benefits

How to Apply

Click or Copy this link  to begin the application process. Once your application is received, you will receive further instructions via email regarding platform setup, client program selection, and next steps.

We look forward to partnering with you!

Vocalink Connections, LLC

vcinfo@vocalinkconnections.com

Recruitment Team

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