Job Description

Ready to lead a strong team and take the helm of a growing residential HVAC operation?
Rocket Cooling is looking for an organized, people-focused HVAC Service Manager to oversee our residential team based out of Lehigh Acres. This role covers most of Southwest Florida and is supported by a dedicated Training and Field Quality Manager.

While others are slow, we are busy. We will continue to drive leads hard, but we need a strong team leader who can make sure execution is always on point.

We are  not a high-pressure sales company. Our success comes from well-trained technicians, quality work, and building long-term relationships with customers.

We have worked hard to build back a strong team by weeding out the bad apples. Now we need someone who can keep that momentum going, set the tone, and strike the right balance between accountability and support.

About Us

Rocket Cooling is a fast-growing, entrepreneur-led HVAC company with a mission to deliver an exceptional customer experience in Florida's small and mid-sized markets. We are not backed by a big corporation. Instead, we are two hands-on owners who built this company from the ground up with a focus on education-first service, fair pricing, and a modern approach to operations.

Our reputation has been built on reliability, technology-driven systems, and well-trained technicians. We believe in leadership that develops people, solves problems, and ensures a consistent, high-quality customer experience.

The Role

As the HVAC Service Manager, you will be the frontline leader for our residential technicians in Southwest Florida.

Key Responsibilities:

• Lead, motivate, and hold technicians accountable while fostering a positive, team-first culture
• Handle escalated customer complaints and create action plans to resolve issues effectively
• Partner with the Training and Field Quality Manager to ensure ongoing technician development and consistent workmanship
• Monitor performance in ServiceTitan, spot trends, and drive improvements in efficiency, profitability, and customer satisfaction
• Collaborate with ownership to align on strategy and maintain standards across the company
• Continue to build and refine the team so we stay balanced, dependable, and customer-focused
• Ensure execution is on point so the high volume of leads we generate turns into satisfied customers

This is a hands-on leadership role. You will be in the field with techs when needed, solving problems directly with customers, and driving accountability from the front.

Qualifications

• Proven leadership experience in HVAC service or another skilled trade
• Strong ServiceTitan knowledge and ability to act on KPIs, dashboards, and reporting
• Excellent problem-solving skills, particularly with field customer issues
• Organized, detail-oriented, and able to keep operations running smoothly
• Track record of building, leading, and retaining strong teams
• A balance of toughness and approachability with the ability to hold people accountable while developing their skills

Why Rocket Cooling?

• Entrepreneur-owned, no big-corporate gimmicks
• Not a high-pressure sales company
• A supportive structure with a Training and Field Quality Manager at your side
• Competitive compensation and benefits
• Real growth opportunities as we continue to expand across Florida
• A company that values integrity, teamwork, and building real value for our customers

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• HVAC Service Manager: 4 years (Required)
• Service Titan: 2 years (Required)
• Residential: 4 years (Required)
• Some Commercial Experience Preferred 

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