Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

This role is focused on building long-term, value-driven relationships with a portfolio of customers while driving retention, growth, and overall account health. You will serve as the primary point of contact for clients, proactively managing communication, expectations, and outcomes across the customer lifecycle. Working in a dynamic and sometimes ambiguous environment, you will partner closely with sales, services, and internal teams to ensure customers realize maximum value from their solutions. The position combines strategic account ownership with hands-on execution, requiring autonomy, strong business acumen, and a deeply customer-centric mindset. Your impact will be measured through customer satisfaction, renewals, and expansion.

Accountabilities:

• Own and execute account strategies for assigned customers, partnering with sales and services teams to deliver successful outcomes.
• Act as the primary customer point of contact, proactively managing communications, expectations, and ongoing engagement.
• Drive renewals, improve retention rates, identify upsell and cross-sell opportunities, and actively reduce churn across the portfolio.
• Deliver a seamless post-purchase experience, supporting onboarding, training, adoption, and long-term success.
• Monitor customer health, gather feedback, and identify risks early, intervening proactively to resolve issues and strengthen relationships.
• Serve as a trusted advisor and ambassador, educating customers on products, services, and industry best practices.
• Coordinate internally to surface opportunities, questions, and challenges while ensuring alignment with company values and service standards.

Requirements:

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in Enterprise Customer Success, Solution Architecture, consulting, or account management roles.
• Strong understanding of recurring revenue models and the value drivers behind customer retention and growth.
• Proven ability to build trusted advisor relationships and deliver customer growth through continuous value creation.
• Demonstrated analytical skills with the ability to synthesize data into clear insights and recommendations.
• Excellent verbal, written, and interpersonal communication skills with strong organizational and prioritization abilities.
• Ability to work autonomously, manage multiple initiatives simultaneously, and adapt quickly in a fast-paced environment.

Benefits:

• Competitive base salary with a pay range of $83,000 to $133,000 USD, depending on experience and location.
• Remote or office-based work flexibility depending on location.
• Opportunities for travel across corporate and regional markets as needed.
• A collaborative, customer-focused environment with opportunities for growth and impact.
• Commitment to pay transparency, equity, and professional development.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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