**Note: Due to technical problems with our job ad, we have had to remove and repost it. If you applied recently to this ad, please do so again if you are still interested.
About us:
We are an MSP, also known as a managed service provider. We do contract tech support for small to medium businesses. We aim to keep our customer's companies, computers, and networks running at peak performance 24/7 by being proactive in our support and monitoring processes. We manage, sell, and support everything a modern business needs, like IP phones, network equipment, security appliances, and everything in between. We have been helping businesses manage their IT and technology needs for over 20 years.
Our work environment includes the following:
We seek a skilled computer technician with intermediate technical expertise to join our team. The ideal candidate will provide technical support to our customers, troubleshoot computer hardware and software issues, and maintain computer systems and networks.
THIS IS NOT AN ENTRY-LEVEL POSITION; WE NEED SOMEONE WITH AN INTERMEDIATE SKILL SET OR BETTER.
Also, please be aware that a degree or certificate in networks or firewalls DOES NOT COUNT TOWARDS EXPERIENCE . We are seeking someone who has been in the network admin role and has had hardware firewall experience such as SonicWall or similar. Your work history must show where you have already done these things successfully.
Specifics:
Additional Responsibilities: Providing technical support to customers, both in person and over the phone ; Troubleshooting computer hardware and software issues; Installing and configuring computer hardware and software ; Performing system maintenance and updates; Managing and maintaining computer networks ; Documenting technical problems and solutions Collaborating with other team members to ensure customer satisfaction
Qualifications: High school diploma or equivalent required; associate's degree in computer science or related field preferred 1+ years of experience in computer hardware and software troubleshooting and maintenance; Proficiency in Windows and server operating systems ; Familiarity with computer networking, including LANs and WANs; Experience with Microsoft Office Suite and other typical software applications Strong problem-solving and communication skills Ability to work independently and as part of a team
Physical Requirements: Ability to lift and carry up to 50 pounds . Ability to work in confined spaces. Ability to sit or stand for extended periods .* Ability to climb ladders.*
A reliable car, a valid driver's license, and insurance are required.
A background check is required.
**This is subject to change; please read the most updated posting on Indeed.
**Please do not call or stop by the office to check your application status. We will reach out to you if we would like to have an in-person interview.
**Due to the number of resumes we get from Indeed with each job posting, we can only answer some people who apply personally.
**You must be local to Athens / Bogar, Ga., or within a reasonable distance, such as 30-45 minutes away max.
The salary_ listed here is an example ; we can discuss your specific salary needs using Indeed or during your interview if you are asked to come in. _
If you are a skilled computer technician with an intermediate level of technical expertise, we encourage you to apply.
For more information about us, visit our website at
Job Type: Full-time
Pay: $21.93 - $26.41 per hour
Expected hours: 40 - 45 per week
Benefits:
Experience level:
Schedule:
Application Question(s):
Experience:
Work Location: In person
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