Job Description

This is a remote position.

CALL CENTER AGENT
CUSTOMER SERVICE (REMOTE OMNICHANNEL)

Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

What You’ll Do

• Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
  
• Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
  
• Answer billing questions, help customers understand charges, and process account updates.
  
• Provide light upselling when appropriate by identifying customer needs and recommending available services.
  
• Maintain accurate and detailed documentation in the system for each interaction.
  
• Follow telecom guidelines, company processes, and performance expectations to ensure quality service.
  

Qualifications

• 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
  
• Ability to type 30+ words per minute.
  
• Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
  
• Strong communication skills with a professional, friendly tone.
  
• Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
  
• Basic technical troubleshooting skills and comfort navigating multiple systems.
  
• Dependable, punctual, and focused, especially in a work-from-home environment.
  
• Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
  
• Must pass a criminal background check.
  

What the Job Offers

• Full-time remote position
  
• $15.00–$17.00 per hour, paid bi-weekly
  
• Full company benefits
  
• Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
  
• Weekend availability required
  
• Two consecutive days off
  
• Stable environment with long-term career growth opportunities
  
• Supportive team culture with continuous training and development
  

Ready to Join the Pride?

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

Recruiting Lion Solutions is an Equal Opportunity Employer 

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