Job Description

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme’s Brand and Creative Project Manager is the operational backbone of the brand and creative team, managing complex workflows, optimizing resource allocation, and ensuring projects are delivered on time, on budget & delivered with excellence. Reporting to the brand leadership team, this individual will lead process development, project tracking, and cross-functional collaboration to enable the team’s best creative work as well as critical creative processes.

A TASTE OF WHAT YOU WILL BE DOING:

Project & Workflow Management

• Oversee daily management of multiple creative projects from intake to completion — scoping requirements, developing timeline templates, managing budgets, tracking progress, and ensuring cross-functional alignment.
• Facilitate weekly meetings to manage expectations, share critical updates, and consolidate inputs against key workflows.
• Drive operational efficiency by streamlining project management systems, tools, and workflows, with a strong focus on Workfront.
• Ensure creative assets are delivered with consistency, quality, and speed across all channels.

Process & Operations Leadership

• Lead intake and resourcing processes, ensuring the right talent and resources are aligned to the right projects, backed by proven experience in resource management.
• Develop and refine operating procedures to enhance team efficiency, scalability, and effectiveness.
• Monitor performance metrics, generate reports, and provide recommendations to leadership for continuous improvement.

Marketing Print Production Coordination & Digital Menu Management

• Partner with the creative team to ensure all creative files are approved and uploaded for vendors to produce printed materials.
• Oversee file readiness for production, including pre-press requirements, proof reviews, and color accuracy checks.
• Coordinate and manage all marketing print production, serving as the primary liaison between Krispy Kreme and external printing partners.
• Track and manage print quantities, delivery schedules, and distribution logistics to shops and partners.
• Ensure all printed materials comply with brand, legal, and regulatory standards.
• Manage digital menu board content through ongoing collaboration with our digital menu board provider.

Creative & Strategic Support

• Champion creative excellence by supporting briefing processes, ensuring clarity of objectives, and keeping teams accountable to timelines and deliverables.
• Maintain brand standards and best-in-class creative production practices.
• Support leadership in budget management, vendor relationships, and long-term planning.
• Serve as the connective tissue between creative teams, brand team, business partners, and external agencies/vendors to ensure seamless execution.

YOUR RECIPE FOR SUCCESS:

• Bachelor’s degree or higher in Marketing, Business, Communications, Project Management, or a related field.
• 5+ years of relevant experience in project management, creative operations, or marketing operations (agency or in-house preferred).
• Proven track record in managing creative or marketing workflows from intake through delivery, including print production coordination.
• Demonstrated ability to lead cross-functional teams, manage multiple complex projects simultaneously, and allocate resources effectively.
• Strong organizational and problem-solving skills, with an ability to anticipate challenges and proactively implement solutions.
• Expertise in Workfront or other project management tools (Smartsheet, Monday.com, etc.) and experience building timeline templates.
• Preferred: Hands-on proficiency with Adobe Illustrator and other creative software to support review, preparation, and troubleshooting of design assets.
• Excellent communication, facilitation, and stakeholder management skills.
• Unwavering attention to detail, accountability, and ownership
• The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO Plan
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

Loving People:

• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.

Loving Communities:

• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.

Loving Planet:

• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at or on one of its many social media channels, including and

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